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- Title
"Support People the Way in Which They Want to Be Supported": Best Practices for Incorporating Client-Centeredness in Representative Payee Programs.
- Authors
Creasy, Stephanie L.; Olaniyan, Abisola; Davis, Dana; Hawk, Mary
- Abstract
Nearly 1 million Social Security beneficiaries have representative payees to manage their funds. Although coercion and paternalism are historically associated with payee services, a recent study showed high satisfaction in a payee program incorporating client-centered practices. Separately we reported ways organizations align payee services with their missions to empower clients and improve outcomes. Here we share results from nine provider qualitative interviews describing client-centered best practices and exploring beliefs regarding their value. We identified four best practices: Shared Decision-Making on Bills and Spending, Non-Paternalistic Substance Use Policies, Client Advocacy, and Additional Service Policies, (changing fee structures, termination policies, incorporating opting in or out, and "graduation"). Results indicate prioritizing clients' goals and agency may improve the quality of life of beneficiaries and reduce the paternalism and coercion historically associated with payee. Creating a client-centered payee toolkit and a payee collaborative may empower organizations to refine their services and provide opportunities for shared learning and support.
- Subjects
EVALUATION of human services programs; PATERNALISM; PATIENT-centered care; INTERVIEWING; SOCIAL security; QUALITATIVE research; ORGANIZATIONAL effectiveness; DECISION making; CONSUMER activism; QUALITY of life; FINANCIAL management; PUBLIC welfare; MANAGEMENT; CONTROL (Psychology)
- Publication
Community Mental Health Journal, 2021, Vol 57, Issue 6, p1065
- ISSN
0010-3853
- Publication type
Article
- DOI
10.1007/s10597-020-00733-1