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- Title
Liebig: Außergerichtliche private Streitbeilegung durch digitale Plattformen.
- Abstract
The article "Liebig: Out-of-court private dispute resolution through digital platforms" examines the out-of-court dispute resolution through digital platforms. It points out that digital platforms such as eBay, Amazon Marketplace, PayPal, or Airbnb resolve millions of disputes annually through mutual agreement. These platforms offer conflict resolution procedures in which the platforms themselves are not directly involved but only act as intermediaries. However, legal questions regarding the neutrality of the platforms and the voluntary nature of their use are raised. The author suggests that legislative measures should be taken at the EU level to balance the power imbalance between platforms and users and to maintain and expand the low-threshold conflict resolution offer for consumers.
- Subjects
DISPUTE resolution; AIRBNB Inc.; PAYPAL Holdings Inc.; DIGITAL technology; CONFLICT management; CONSUMERS; MARKETPLACES
- Publication
Zeitschrift für Konfliktmanagement, 2024, Vol 27, Issue 4, p145
- ISSN
1439-2127
- Publication type
Article
- DOI
10.9785/zkm-2024-270414