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- Title
Planeación del sistema de gestión de calidad según la Norma NTC-ISO 9001 del 2015 para una comercializadora de repuestos automotrices.
- Authors
Andrés Medina, Flaminio; Pineda, Efrén C.; Castillo, Diego A.; Aguirre, Carlos A.; León, Carlos A.
- Abstract
The organization “Tuercas tornillos y repuestos” LTDA. is a company that is mainly dedicated to the commercialization of automotive spare parts for heavy load vehicles. This company lacks a quality management system to plan, execute and control the internal processes from a quality point of view. This is why it is proposed to plan the quality management system based on the NTCISO 9001: 2015 standard, with which the level of planning, execution and quality control of the organization can be evaluated in order to propose a strategic planning model, which supports the organization with useful tools to guide the implementation of the quality management system that allows the continuous improvement of the internal processes of the organization. The methodology to be followed is based on a situational analysis in terms of the standard requirements, then divide the development in 3 stages (diagnosis of the organization, identification of risks and characterization of the organization's processes, monitoring and evaluation of the quality management system) focusing the PHVA cycle towards a feedback in search of continuous improvement.
- Subjects
CONTINUOUS improvement process; SPARE parts; QUALITY control; TOTAL quality management; STRATEGIC planning
- Publication
Signos, 2022, Vol 14, Issue 2, p1
- ISSN
2145-1389
- Publication type
Article
- DOI
10.15332/24631140.7790