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- Title
Application of integrated QFD and fuzzy AHP approach in selection of suppliers.
- Authors
Jovanović, Bojana; Delibašić, Boris
- Abstract
Supplier selection is a widely considered issue in the field of management, especially in quality management. In this paper, in the selection of suppliers of electronic components we used the integrated QFD and fuzzy AHP approaches. The QFD method is used as a tool for translating stakeholder needs into evaluating criteria for suppliers. The fuzzy AHP approach is used as a tool for prioritizing stakeholders, stakeholders' requirements, evaluating criteria and, finally, for prioritizing suppliers. The paper showcases a case study of implementation of the integrated QFD and fuzzy AHP approaches in the selection of the electronic components supplier in one Serbian company that produces electronic devices. Also presented is the algorithm of implementation of the proposed approach. To the best of our knowledge, this is the first implementation of the proposed approach in a Serbian company.
- Subjects
SUPPLIERS; QUALITY function deployment; ANALYTIC hierarchy process; TOTAL quality management; SUPPLIER relationship management
- Publication
Management (1820-0222), 2014, Vol 19, Issue 72, p25
- ISSN
1820-0222
- Publication type
Article
- DOI
10.7595/management.fon.2014.0018