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- Title
PSST! I Need Help! Development of a Peer Support Program for Clinicians Having Serious Illness Conversations During COVID-19.
- Authors
Greenwald, Jeffrey L.; Abrams, Annah N.; Park, Elyse R.; Nguyen, Phuong L.; Jacobsen, Juliet
- Abstract
INTRODUCTION High-quality care involves balancing treatment options that are based on the best available evidence and clinical experience with care that aligns with patients' values and priorities. For example, the PSST had access to several web-based informational tip sheets that discussed logistical issues that commonly arise during clinicians' serious illness conversations with patients (e.g., how to complete a Massachusetts Order for Life-Sustaining Treatment (MOLST) form remotely, how to refer a patient to home-based palliative care, COVID-19 information). Since peer support for serious illness conversations has been shown to be valued by clinicians when it is accessible, tailored, and aligned with the clinician's goals,[7] we developed the Peer SIC Support Team (PSST), a novel program to offer real-time assistance to frontline clinicians by leveraging trained, non-palliative care providers' communication skills. PSST ACTIVATION To request assistance from the PSST, a caller paged 4PSST (47778) through the hospital paging system.
- Subjects
MEDICAL personnel; COVID-19; MENTAL health services; PEERS; SARS-CoV-2
- Publication
JGIM: Journal of General Internal Medicine, 2021, Vol 36, Issue 4, p1094
- ISSN
0884-8734
- Publication type
Article
- DOI
10.1007/s11606-020-06565-9