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- Title
311 to Go: A grab-and-go mobile communications set-up ensures that one California city can be there for its residents in an emergency.
- Authors
McCandless, Julia
- Abstract
The article focuses on the development of Citizen Service Center (CSC) In-A-Box in Pasadena, California, which can be used in emergency if the city's call centre facility is compromised. Topics discussed are effort for disaster recovery, resiliency and business continuity, technical challenge of recovering calls during crisis, and comment from Phillip Leclair, Chief Information Officer (CIO).
- Subjects
PASADENA (Calif.); DISASTER resilience; CITIZENS; BUSINESS continuity planning; LECLAIR, P.; HUMAN services; SAFETY; SOCIAL history
- Publication
Government Technology, 2017, Vol 30, Issue 4, p47
- ISSN
1043-9668
- Publication type
Article