We found a match
Your institution may have rights to this item. Sign in to continue.
- Title
Do Patient Perceptions of Quality Relate to Hospital Financial Performance?
- Authors
Nelson, Eugene C.; Rust, Roland T.; Zahorik, Anthony; Rose, Robin L.; Batalden, Paul; Siemanski, Beth Ann
- Abstract
Analysis confirms that patient perceptions of quality are associated with hospital financial performance. Multivariate analysis involving more than 15,000 patients discharged from 51 medical/surgical hospitals shows that discrete dimensions of hospital quality (i.e., medical and billing systems and discharge processes) explain approximately 17%-27% of the variation in financial measures such as hospital earnings, net revenue, and return on assets. The findings suggest that meaurable improvements in patients' judgments of hospital quality might translate into better financial performance. The implications of these results and the limitations of the study are discussed.
- Subjects
HOSPITAL administration; MEDICAL quality control; PATIENT satisfaction; FINANCIAL performance; PRODUCT quality; PROFIT; PATIENTS; CORPORATE growth; MULTIVARIATE analysis; HOSPITALS
- Publication
Journal of Health Care Marketing, 1992, Vol 12, Issue 4, p6
- ISSN
0737-3252
- Publication type
Article