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- Title
Acolhimento no Programa Saúde da Família: revisão das abordagens em periódicos brasileiros.
- Authors
Santos, Ialane Monique Vieira dos; Santos, Adriano Maia dos
- Abstract
This literature review was aimed at identifying and examining approaches to healthcare personnel's relationships with patients (user acceptance/reciprocal understanding) regarding the family health program (FHP) in selected studies in Brazilian joumals. The virtual health library (biblioteca virtual em saede - BVS) was searched, using the terms "user acceptance" (acolhimento) AND "family health" (sa0de da familia), giving 39 papers by the end of the search and its refinements. The studies were systematized by considering "user acceptance" in the FHP. User acceptance/reciprocal understanding fell into five categories: challenges when providing healthcare, innovative practices strengthening FHP healthcare, devices for consolidating reciprocal understanding, action producing health education, adhesion to therapy and quality of life, and social inclusion, dignity and respect. Health personnel's relationships with patients was manifest as a high-impact, soft technology approach for promoting healthcare by strengthening bonds. It strengthened the FHP, promoted health workers' sensitivity, requiring reflective action and the development of ethics and solidarity to listen to each other and promote dialogue, thereby generating satisfaction among healthcare service personnel and users. Reciprocal understanding enables the FHP to become the preferential gateway for providing healthcare and thus contribute significantly towards constructing and consolidating the principles of Brazil's national health system, the unified healthcare system (Sistema Único de Saúde).
- Subjects
BRAZIL; MEDICAL care; PHYSICIAN-patient relations; HEALTH programs; PUBLIC health; QUALITY of life; LITERATURE reviews; MEDICAL periodicals
- Publication
Revista de Salud Pública, 2011, Vol 13, Issue 4, p703
- ISSN
0124-0064
- Publication type
Article
- DOI
10.1590/S0124-00642011000400015