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- Title
Practicing Communication Skills For Responding to Emotionally Charged Questions.
- Authors
Patell, Rushad; Gutierrez, Alejandra; Lee, Natalie; Neuendorf, Kathleen
- Abstract
<bold>Objective: </bold>To assess the impact of a 1-hour communication skills workshop highlighting the "ask more and summarize technique" (AMST) to teach residents an effective way to respond to emotionally charged questions.<bold>Methods: </bold>From December 2015 to January 2017, residents on an inpatient oncology or palliative medicine rotation attended a mandatory 1-hour workshop on AMST involving a short introduction to the technique followed by skills practice. A survey (S1) was administered to the residents during the first session to assess their self-reported attitudes and practices. A follow-up survey (S2) was e-mailed at the end of the rotation to assess the usefulness of AMST.<bold>Results: </bold>Twenty-one participants completed S1, and 12 participants completed S2. A total of 62% (13/21) reported the workshop was "very useful." There was a reported increased frequency of "summarizing back" between surveys ( P = .01). Addressing fear and anxiety (75%, 9/12) and responding to patients who were angry/upset (67%, 8/12) were the situations where AMST was found to be the most useful. Fifty-four percent of respondents (7/12) felt they could have used AMST more.<bold>Conclusion: </bold>A 1-hour communication skills workshop targeting residents on an inpatient oncology or palliative rotation increased the use of summary statements in challenging situations.<bold>Practice Implications: </bold>A short skills practice workshop can be incorporated into a busy clinical curriculum to achieve changes in trainee behaviors and attitudes.
- Publication
Journal of Palliative Care, 2018, Vol 33, Issue 4, p209
- ISSN
0825-8597
- Publication type
journal article
- DOI
10.1177/0825859718777319