We found a match
Your institution may have rights to this item. Sign in to continue.
- Title
Relación y comparación entre las variables de clima organizacional, satisfacción y calidad de vida en una empresa de ventas por teléfono en el noroeste de México.
- Authors
Ángel Vera-Noriega, José; Gabriel Borbón-Morales, Carlos; Mejía-Trejo, Juan; Fernando Durazo-Salas, Francisco
- Abstract
Purpose. The assessment of the relationship between organizational climate variables, job satisfaction, and quality of life in a telephone sales company in northwest Mexico. Methodology. A total of 194 employees participated, including 157 telephone advisors and 36 administrative staff, of which 77 were men and 115 women. Measure scales were applied to assess organizational climate, job satisfaction, and quality of life. Means were compared through contrast tests and correlations. Findings. Significant differences were found by gender, age, position, and work experience, with lower job satisfaction being perceived among women and telephone advisors. Originality. The relationship between the organizational climate and job satisfaction and the way in which these impact the quality of life of the employee in call sales companies is a thematic space where social sciences and engineering converge. It is important for the sustainability of these companies to study their senior management leadership style, organizational structure and internal management practices to achieve higher levels of effectiveness than their competitors. Conclusions. The work environment and job satisfaction in a call center have a significant correlation with turnover in young undergraduate students, mainly women.
- Subjects
MEXICO; JOB satisfaction; SALE of business enterprises; SENIOR leadership teams; INSTITUTIONAL environment; WORK environment; LEADERSHIP; YOUNG women; SUSTAINABILITY
- Publication
Scientia et PRAXIS, 2023, Vol 3, Issue 5, p83
- ISSN
2954-4041
- Publication type
Article
- DOI
10.55965/setp.3.05.a4