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- Title
Communication Skill and Job Performance of Health Records Officer Officers in Osun State Primary Health Care Board.
- Authors
Adebayo, T. T.; Babagana, M.; Adeojo, M. B.; Adio, R. A.; Akindele, A. F.; Omole, S. M.; Awonogun, E. O.
- Abstract
Every organization requires the effective utilization and management of effective communication and its related tools for the passing of important information and for improving workers’ relationship with others. Good communication skill is one of the most important factors in creating an efficient work environment that promotes productivity and efficiency. Despite the importance of good communication skill, it was observed that this vital skill is missing in many health records professionals. Many of the professionals sometimes struggle to convey their thoughts and ideas in an accurate manner, making it difficult to reach their full potential, hence hindering their job performance. The main objective of this study is to assess the influence of Communication skills on Job Performance of Health Records Officers working in Osun State Primary Health Care Development Board. The study is cross-sectional research using Focused Group Discussion (FGD) guide to extract information from the Health Records Officers. Data were analyzed using Descriptive Statistics. The result of the study reveals that a relationship exists between good communication skills and job performance, productivity and commitment. Based on the findings, it was concluded that effective communication skills lead to good human relations, promotes Job performances and organization goal attainment. It was recommended that the Health Information Officers working in Osun State Primary Health Care Development Board should adopt good communication skills and strategies to enable them communicate effectively if they are to promote good relationship which will help them to demonstrate high job performance in their chosen career.
- Subjects
OSUN State (Nigeria); MEDICAL records; COMMUNICATION strategies; JOB performance; PRIMARY health care; CROSS-sectional method
- Publication
Achievers Journal of Scientific Research (AJOSR), 2024, Vol 6, Issue 1, p126
- ISSN
2505-0141
- Publication type
Article
- DOI
10.5281/zenodo.13305330