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- Title
Goal-Based Learning and the Future of Performance Management.
- Authors
Moynihan, Donald P.
- Abstract
All levels of government have begun to pursue results-based reforms, which assume that managers will use performance information to make better decisions. However, reforms have neglected the insights of a large and relevant literature on organizational learning. This article revisits this literature, treating results-based reform as an organizational learning mechanism and a deliberate structural effort to induce learning. From an organizational learning perspective, most results-based reforms target narrow process improvement (single-loop learning) rather than a broad understanding of policy choices and effectiveness (double-loop learning), even though the latter is more critical for long-term organizational success. Case evidence from state governments illustrates single- and double-loop learning and the importance of two frequently neglected aspects of organizational learning: learning forums—routines where performance information is deliberately examined—and the role of organizational culture in enabling or limiting learning.
- Subjects
ORGANIZATIONAL learning; ORGANIZATIONAL sociology; PERFORMANCE management; PUBLIC administration
- Publication
Public Administration Review, 2005, Vol 65, Issue 2, p203
- ISSN
0033-3352
- Publication type
Article
- DOI
10.1111/j.1540-6210.2005.00445.x