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- Title
How Buckman's Value Stream Initiative Re-Visioned IT for Value.
- Authors
Janz, Brian; Meek, Tim; Nichols, Ernest; Oglesby, John
- Abstract
This article describes how Buckman, a U.S.-based chemical manufacturer, redefined itself and its IT organization using "value" as the focal point for analysis. Buckman's Value Stream Initiative (VSI) used a micro-level, individual view of value as assessed by customers. VSI enabled Buckman's IT management team to discover the value being derived from IT activities and make necessary changes. Lessons learned from Buckman are provided for IT leaders interested in driving benefits in service delivery, IT efficiency and effectiveness, and overall value to the organization.
- Subjects
INFORMATION technology &; economics; ATTITUDES toward technology; TREND analysis in business; PERFORMANCE technology; ORGANIZATIONAL performance
- Publication
MIS Quarterly Executive, 2016, Vol 15, Issue 3, p215
- ISSN
1540-1960
- Publication type
Article