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- Title
Organizational Change Strategies to Support High-Quality Behavioral Health Care for LGBTQ Individuals.
- Authors
Beverage, Heidi N.; Herschell, Amy D.
- Abstract
There is growing recognition of the need to provide high quality behavioral health care for Lesbian, Gay, Bisexual, Transgender, and Queer/Questioning (LGBTQ) individuals. Research suggests that the LGBTQ community experiences high levels of psychological distress, psychological trauma, and other mental health symptoms as a result of minority stress. Despite these findings, the LGBTQ community continues to face barriers when seeking affirming behavioral health treatment. Using an established framework, this commentary highlights one behavioral health managed care organization's (BHMCO) work towards organizational change in the hopes of creating an affirming and inclusive environment for individuals influenced by the BHMCO (e.g., staff, members, behavioral health providers). In this commentary, we: (1) discuss the importance and role of insurers in promoting strategies to increase and deliver high quality care for LBGTQ individuals, (2) outline the steps our organization took to implement changes, (3) highlight the lessons learned throughout this process, and (4) provide recommendations for future efforts.
- Subjects
MENTAL illness treatment; INSURANCE companies; MANAGED care programs; GENDER affirming care; PSYCHOLOGY of LGBTQ+ people; MEDICAL care; EMOTIONAL trauma; ORGANIZATIONAL change; CONCEPTUAL structures; HUMAN services programs; QUALITY assurance; LGBTQ+ people; MINORITY stress; MEDICAID; PSYCHIATRIC treatment; PSYCHOLOGICAL distress
- Publication
Community Mental Health Journal, 2023, Vol 59, Issue 7, p1243
- ISSN
0010-3853
- Publication type
Article
- DOI
10.1007/s10597-023-01135-9