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- Title
Employee turnover and operational performance: the moderating effect of group-oriented organisational culture.
- Authors
Mohr, David C.; Young, Gary J.; Burgess, Jr, James F.
- Abstract
This study investigates the relationship between overall employee turnover and operational performance and whether organisational culture is a moderator. Using a sample of 114 outpatient centres from a health-care system, we found a strong negative relationship between employee turnover and operational performance. Additionally, we found that organisations with a relatively stronger group-oriented organisational culture did not experience lower operational performance in the presence of high turnover. These findings contribute to the literature on the relationship between turnover and performance. Organisations with persistent high levels of turnover may want to consider developing and adopting practices that are consistent with a group-oriented organisational culture.
- Subjects
LABOR turnover; JOB performance; MEDICAL care; ASSOCIATIONS, institutions, etc.; EMPLOYEE orientation
- Publication
Human Resource Management Journal, 2012, Vol 22, Issue 2, p216
- ISSN
0954-5395
- Publication type
Article
- DOI
10.1111/j.1748-8583.2010.00159.x