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- Title
Knowledge Management: SERVICE, KNOWLEDGE, AND CHOICE: THE FUTURE AS POST-INDUSTRIAL ADMINISTRATION.
- Authors
Carroll, James D.
- Abstract
This article focuses on the future of post-industrial administration. The first element of post-industrial administration is service administration. This element is post-industrial in that it is not directed to processes of producing things or regulating the production of things, but to the service of one human being by another. Several aspects of knowledge society are important in public administration. The first is the gradual shift from the ideology of growth and the politics of distribution to an ideology of quality and the politics of self-esteem. A second important aspect of knowledge society is the rise of public social inquiry systems and corresponding analytical bureaucracies for the design, development and modification of service systems. A third aspect is the puzzling disjunction between industrial economics and the political economy of a service-technology economy. A fourth aspect is the increasing importance of the politics, law, and administration of knowledge and technology. As a result of the shift of the locus of much analysis and choice into administrative and technical operations, a politics-administration choice dichotomy is evolving out of the politics-administration dichotomy of the past.
- Subjects
PUBLIC administration; KNOWLEDGE management; SELF-esteem; INDUSTRIAL organization (Economic theory); TECHNOLOGY; LAW
- Publication
Public Administration Review, 1975, Vol 35, Issue 6, p578
- ISSN
0033-3352
- Publication type
Article
- DOI
10.2307/974274