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- Title
High-Flying Results: A Case Study in a Pilot Development Mentor Program.
- Authors
Cordova, Catherine G.; Parsons-Daisley, Barron; Fox, Emma
- Abstract
Consistently considered one of the world's most stressful occupations, the job of an airline pilot requires increasingly specific skills and responsibilities, especially amidst the global pandemic (Cullen, et al., 2020; Sew, et al., 2022). Given the severity and implications of their decisions and actions, airline pilots must continuously undergo training and practices to ensure proper procedure. In 2020, the Federal Aviation Administration (FAA) augmented qualifications by enacting Pilot Professional Development (2020) requirements (published in 85 F.R. 10896), including mentoring for newly hired pilots in command (PIC). In complement with 85 F.R. 10896, C.F.R. 14, 121-N ensures "techniques for reinforcing the highest standards of technical performance, airmanship, and professional development in newly hired pilots" in command (FAA, 2020; Training Program, 2020). Although meant to enhance skills and competencies, C.F.R. 14, 121-N allows for variability and discretion in implementation (FAA, 2020). This has led to diverse mentoring programs with mixed applications in mentoring across the industry. One specific airline mentoring program redesigned for intentionality and the expansion of the mentor mindset is the Horizon Air Pilot Development (PD) Mentor Program. Recognizing the need for mentoring to begin early in the employment process, the PD program underwent innovative formalization and restructuring to support Horizon Air core values and the belief that effective mentoring takes time to develop. Through the lens of mentoring research, this case study explores the novel processes, challenges, and best practices of the Horizon Air Pilot Development Mentor Program to gain additional insights about pilot satisfaction, future program development, and pilot recruitment and retention. Furthermore, this study offers results and impacts related to pre-employment pilot mentoring outcomes and presents a paradigm for the future of mentoring in the airline industry.
- Subjects
UNITED States. Federal Aviation Administration; CAREER development; MENTORING; AIR pilots; PILOT projects; MENTORS
- Publication
Journal of Aviation / Aerospace Education & Research, 2024, Vol 33, Issue 3, p1
- ISSN
1065-1136
- Publication type
Article
- DOI
10.58940/2329-258x.2077