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- Title
Simple, effective performance management: A top-down and bottom-up approach.
- Authors
Muras, Andrew; Smith, Thomas; Meyers, Deborah
- Abstract
Performance management systems sometimes confuse rather than enlighten managers and employees. The combination of complex processes, competing IT systems, and multiple dashboards often fails to provide the insight needed to bring change, so the metrics become irrelevant. Using a back-to-basics approach and employing two well-known processes—activity analysis and balanced scorecards—overcomes this irrelevance. Employing a simple, straightforward, and linked approach provides the information necessary to measure and improve performance from both an operational and strategic perspective. This article provides an overview of the linked concept and two case studies of implementations. © 2008 Wiley Periodicals, Inc.
- Subjects
PERFORMANCE management; EMPLOYEES; INFORMATION technology; MANAGEMENT controls; PERSONNEL management
- Publication
Journal of Corporate Accounting & Finance (Wiley), 2008, Vol 20, Issue 1, p65
- ISSN
1044-8136
- Publication type
Article
- DOI
10.1002/jcaf.20453