We found a match
Your institution may have rights to this item. Sign in to continue.
- Title
ANÁLISE DAS FALHAS NO SERVIÇO DE MANUTENÇÃO DE UMA PETROQUÍMICA POR MEIO DAS FERRAMENTAS DA QUALIDADE.
- Authors
Saraiva Silva, Dayse Camila; Magalhães Correia, Ana Maria
- Abstract
The objective of this article was to analyze the failures in the service of maintenance of a petrochemical through the tools of quality. The specific objectives were: (i) to map the maintenance service process, (ii) to use quality tools to organize and handle data concerning failures and (iii) propose a plan of action to eliminate these causes. The research is classified qualitative-quantitative, descriptive and exploratory. Data were collected through semi-structured interviews and documentary analysis. The results show that failures A and C resulting to mechanical failures with time duration of 9.75 and 1.33 respectively and fault B with duration of 6.42 is resulting to electrical failure in the studied sector. It was concluded that the quality tools aided in the management of failures, allowing data organization, fault isolation, exploration and identification of causes and elaboration of plans directing their resolution.
- Subjects
QUALITY of service; RESOLUTION plans; MECHANICAL failures; SEMI-structured interviews; PETROLEUM chemicals
- Publication
Exacta, 2021, Vol 19, Issue 4, p817
- ISSN
1678-5428
- Publication type
Article
- DOI
10.5585/exactaep.2021.8894