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- Title
Language‐centered approach to care improvement in a pediatric dermatology clinic.
- Authors
Blundell, Andrew R.; Moustafa, Danna; Bartenstein, Diana W.; Smith, Gideon P.; Hawryluk, Elena B.
- Abstract
Language‐congruent care can improve clinical outcomes. As a quality improvement initiative supported by the Department of Dermatology at Massachusetts General Hospital, the American Academy of Dermatology, and the Society for Pediatric Dermatology, our group established monthly pediatric dermatology "Spanish clinics" that scheduled Spanish‐speaking patients on the same day and utilized a dedicated, live interpreter who stayed with the clinical team throughout the clinic. Patients reported high satisfaction scores, averaging 9.8 out of 10, and 90.5% of patients preferred this model to traditional appointments. Our participating physician found "Spanish clinics" allowed for more efficient care not only in the monthly pilot clinics, but in all clinics occurring during the time period.
- Subjects
MASSACHUSETTS General Hospital; PEDIATRIC dermatology; PEDIATRIC therapy; PHYSICIANS; TREATMENT effectiveness; DERMATOLOGISTS; HOSPITALS; PEDIATRIC clinics
- Publication
Pediatric Dermatology, 2021, Vol 38, p161
- ISSN
0736-8046
- Publication type
Article
- DOI
10.1111/pde.14635