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- Title
Associations between emotional intelligence and doctor burnout, job satisfaction and patient satisfaction.
- Authors
Weng, Hui‐Ching; Hung, Chao‐Ming; Liu, Yi‐Tien; Cheng, Yu‐Jen; Yen, Cheng‐Yo; Chang, Chi‐Chang; Huang, Chih‐Kun
- Abstract
CONTEXT The occupational health literature has long been dominated by stress-related topics. A more contemporary perspective suggests using a positive approach in the form of a health model focused on what is right with people, such as feelings of well-being and satisfaction. OBJECTIVES Using a positive perspective and multi-source data collection, this study investigated the inter-relationships among emotional intelligence (EI), patient satisfaction, doctor burnout and job satisfaction. METHODS In this observational study, 110 internists and 2872 out-patients were surveyed in face-to-face interviews. RESULTS Higher self-rated EI was significantly associated with less burnout (p < 0.001) and higher job satisfaction (p < 0.001). Higher patient satisfaction was correlated with less burnout (p < 0.01). Less burnout was found to be associated with higher job satisfaction (p < 0.001). CONCLUSIONS This study identified EI as a factor in understanding doctors' work-related issues. Given the multi-dimensional nature of EI, refinement of the definition of EI and the construct validity of EI as rated by others require further examination.
- Subjects
TAIWAN; OUTPATIENT medical care; PATIENT satisfaction; PATIENT psychology; ANALYSIS of variance; PSYCHOLOGICAL burnout; CHI-squared test; COMPUTER software; INTERVIEWING; JOB satisfaction; SCIENTIFIC observation; PSYCHOLOGY of physicians; PROBABILITY theory; RESEARCH funding; STATISTICS; SURVEYS; EMOTIONAL intelligence; DATA analysis; PSYCHOLOGY
- Publication
Medical Education, 2011, Vol 45, Issue 8, p835
- ISSN
0308-0110
- Publication type
Article
- DOI
10.1111/j.1365-2923.2011.03985.x