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- Title
PERCEPÇÃO DE USUÁRIOS SOBRE A ASSISTÊNCIA PRESTADA NA SAÚDE PÚBLICA.
- Authors
Santos, Vanessa Cruz; dos Anjos, Karla Ferraz; Costa, Ceres Neide Almeida
- Abstract
This research's aims were two-fold: to reveal how assistance given by the Public Health Service was perceived among residents of Vitória da Conquista, in the state of Bahía, and to identify recurrent problems in the Single Health System (free-of-charge Public Health system provided by the Brazilian government) in that context. It is an exploratory and quantitative study, carried out in January 2010 with 100 health-service users. Data collection was carried out via structured questionnaires and was analysed with the help of descriptive statistics. The results indicate that some of the interviewees are unaware of various services provided by primary health care, apart from being dissatisfied with how the Single Health System works.
- Subjects
BRAZIL; ANALYSIS of variance; CUSTOMER satisfaction; CONSUMER attitudes; INTERVIEWING; PRIMARY health care; PUBLIC welfare; RESEARCH; QUANTITATIVE research; SINGLE-payer health care
- Publication
Cogitare Enfermagem, 2011, Vol 16, Issue 1, p116
- ISSN
1414-8536
- Publication type
Article
- DOI
10.5380/ce.v16i1.21121