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- Title
REESTRUTURAÇÃO DAS EQUIPES DE MANUTENÇÃO EM UMA EMPRESA DE SANEAMENTO BÁSICO UTILIZANDO O ROTEIRIZADOR GEO-ROTA WEB.
- Authors
Ramos Póvoa, Carlos Leonardo; Grativol Keller, Paula Daudt; Barreto Barcelos, Ricardo de Souza
- Abstract
The present study aims at the development of a team restructuring proposal in a company that provides basic sanitation services. The research is justified by the high demand of services, which makes maximizing the productive capacity of available resources vital for the success of operations. The proposed restructuring model achieved the objective of improving efficiency by optimizing the vehicle routes, allowing the reduction of total route time and total mileage. As a result, the number of teams required to meet the same service demand has been reduced. By increasing the execution rate of teams in the field, it is possible to meet increasingly stringent deadlines in the execution of services and to provide higher quality customer service, serving customer, investors and regulatory records demands. A new mathematical formulation for the Service Orders Vehicle Routing Problem (SOVRP) is proposed, as well as computational tests.
- Subjects
VEHICLE routing problem; SUPPLY &; demand; QUALITY of service; SANITATION; CUSTOMER services; TEAMS
- Publication
Revista Producao Online, 2021, Vol 21, Issue 2, p609
- ISSN
1676-1901
- Publication type
Article
- DOI
10.14488/1676-1901.v21i2.4300