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- Title
Servant leadership, affective conflict, and organizational trust: A Walk‐In‐The‐Woods perspective.
- Authors
Van Dyke, Tucker; Hurt, Kevin J.
- Abstract
This article examines the concept of servant leadership and its impact on organizational trust and conflict resolution. It draws inspiration from Herman Hesse's novel "The Journey to the East" and Robert Greenleaf's work on servant leadership. The article emphasizes the importance of trust within organizations and the role of leaders in establishing trust. It also discusses the need for effective conflict resolution strategies, particularly in relation to affective conflict. The author proposes a theoretical model and evidence-based propositions to illustrate the connections between servant leadership, organizational trust, and affective conflict. The article introduces the Walk-In-The-Woods process as a structured approach to conflict resolution that promotes principled negotiation and a win-win focus. It consists of four steps: revealing self-interests, enlarging interests, exploring enlightened interests, and aligning interests. The process encourages transparency, understanding, and problem-solving to reach mutually beneficial solutions. A case study involving a merger dispute between two academic medical centers demonstrates the effectiveness of the Walk-In-The-Woods method. The article highlights the benefits of the process for servant leaders, but acknowledges the need for further research to support its potential advantages.
- Subjects
SERVANT leadership; CORPORATE culture; ORGANIZATIONAL citizenship behavior; COGNITIVE dissonance; LITERATURE reviews; KNOWLEDGE base
- Publication
Conflict Resolution Quarterly, 2024, Vol 42, Issue 1, p93
- ISSN
1536-5581
- Publication type
Article
- DOI
10.1002/crq.21439