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- Title
SERVICE LEVEL AGREEMENT FOR CLOUD COMPUTING AND USABILITY IN PUBLIC AND PRIVATE ENTERPRISES IN NORTH MACEDONIA.
- Authors
BAJRAMI, Enes; HALILI, Festim
- Abstract
A Service Level Agreement (SLA) is a contract between a cloud service provider and a client that guarantees a certain level of performance. Most Service Level Agreements are now standardized until a client becomes a significant consumer of cloud services, thanks to the emergence of huge utility-like cloud computing providers. In any case, if a cloud provider issuer fails to satisfy the said objectives of minimums then the issuer has to pay the penalty to the cloud provider customer as according to the agreement. So, Service Level Agreements are like coverage rules wherein the enterprise has to pay as according to the agreements if any casualty occurs. We have created a questionnaire for public and private enterprises in North Macedonia to see if they use SLAs when selling or buying between two companies. The aim of paper was to make a questionnaire to see if enterprises in North Macedonia are using SLA during agreement between companies.
- Subjects
NORTH Macedonia; CLOUD computing; COMPUTER software; CLIENTS; QUESTIONNAIRES
- Publication
Journal of Natural Sciences & Mathematics (JNSM), 2022, Vol 7, Issue 13/14, p44
- ISSN
2545-4072
- Publication type
Article