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- Title
Conflict Management: A Literature Review and Study.
- Authors
Howell, Sally Erin
- Abstract
"Management of conflict is extremely important for the effective functioning of organizations and for the personal, cultural, and social development of individuals. The manner in which the conflict is managed can cause more tension in the situation rather than the conflict itself. " This literature review analyzes five modes to dealing with conflict along two dimensions of behavior: compet- ing (assertive and uncooperative), accommodating (unassertive and cooperative), avoiding (unassertive and uncooperative), compromising (falls into the middle), and collaborat- ing (assertive and cooperative). " In a study, technologists preferred a cooperating conflict management style when feelings have not yet esca- lated, and a compromising conflict management style after the conflict has become heated. The study also showed education.level did not have any effect on their preferred conflict management styles.
- Subjects
CONFLICT management; RADIOLOGIC technologists; RADIOLOGIC technology; BEHAVIOR; EDUCATIONAL attainment
- Publication
Radiology Management, 2014, Vol 36, Issue 5, p14
- ISSN
0198-7097
- Publication type
journal article