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- Title
KNOWLEDGE SHARING AND INNOVATIVE SERVICE BEHAVIOR RELATIONSHIP: GUANXI AS MEDIATOR.
- Authors
MENG-LEI MONICA HU
- Abstract
A mediating model to explain the relationships among employees' knowledge sharing (KS), guanxi, and innovative service behavior (ISB) was developed and tested. Results support guanxi's role as a mediator of the relationships between KS and ISB and serve as a constructive replication of the hypothesized relationships. Supporting prior research, it was found that KS is associated with increased ISB for individuals with a favorable guanxi. Results from empirical studies demonstrate strong support for the effects of KS, guanxi, and ISB. A structural equation analysis reveals that the mediating model has strong predictive ability for KS to ISB.
- Subjects
CHINA; GUANXI; INFORMATION sharing; HOSPITALITY industry personnel; HOSPITALITY industry management; TWENTY-first century; MANNERS &; customs
- Publication
Social Behavior & Personality: an international journal, 2009, Vol 37, Issue 7, p977
- ISSN
0301-2212
- Publication type
Article
- DOI
10.2224/sbp.2009.37.7.977