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- Title
A Study on the Job Satisfaction among Professional Service Providers.
- Authors
Yap Peng Lok, Stanley; Teh Tai Yong; Cheok Mui Yee
- Abstract
Purpose: According to the Eleventh Malaysia Plan (2016) Strategy Paper 18 on Transforming Services Sector, legal services consist of 25.4% of the professional services sub-sectors and accounting services consist of 15.5% of the professional services sub-sectors. They are the largest professional service sub-sectors in Malaysia. These groups of human talents are served as the backbone in sharing a professional corporate image to the public and society. However, there is lack of understanding on how these groups of professional workforce significantly influence organisational work about, as extensive past studies have only been done on middle level managerial employees. This paper examines how top level decision makers shape their work commitment towards organisations. Design/methodology/approach: This study adopted a quantitative research approach to investigate the determinants of organisational commitment of top level decision makers in professional services firms in Malaysia. Numerous advanced statistical analysis, such as moderation, have been applied to enhance the empirical findings of this study. Findings: The results highlighted that, firstly, senior decision makers demonstrated a low level of commitment in professional service firms with aggressive organizational culture. Secondly, male professionals showed a high level of commitment in organizations with constructive organizational culture. Thirdly, the professionals working in accounting firms would have much lower level of organizational commitment in organizations with aggressive organizational culture. Practical implications: The empirical result of this study suggested that aggressive organizational culture should be avoided in professional service industries. Unhealthy work practice, such as work competition, abusive work-related authority should be avoided to retain human talent. Originality/value: To the best of our knowledge, this is the first paper that investigate the organisational committee of senior decision makers in the professional service industries in Malaysia.
- Subjects
MALAYSIA; JOB satisfaction; PROFESSIONS; PROFESSIONAL corporations; CORPORATE culture; CORPORATE image
- Publication
Global Business & Management Research, 2019, Vol 11, Issue 2, p26
- ISSN
1947-5667
- Publication type
Article