We found a match
Your institution may have rights to this item. Sign in to continue.
- Title
Mapping information systems maturity: the case of the portuguese hospitality industry.
- Authors
Sá, Gustavo; António, Nuno
- Abstract
Hospitality is a highly competitive market that struggles to improve its performance. The use of technology is a critical factor for more efficient performance. To understand decision-makers' perception of information systems' influence and importance in their organisations, we conduct a case study in Portugal. The objective was to assess information systems' maturity level of independent hotels and small hotel chains, mapping the level to the hotel's characteristics. In addition, this study explores the types of systems used and hoteliers' main factors, drivers, and limitations to invest in information systems' maturity. We examined 86 companies, representing a total of 195 hotels. The analysis design was done following the Network Exploitation Capability (NEC) model. We found that, generally, hoteliers consider that their companies take more advantage of technology and information systems than they really do. These findings emphasise the importance of the use of technology in hospitality performance and the lack of knowledge that hoteliers have on the subject.
- Subjects
PORTUGAL; INFORMATION storage &; retrieval systems; HOSPITALITY industry; HOTEL chains; PERFORMANCE technology; HOSPITALITY
- Publication
Tourism & Management Studies, 2021, Vol 17, Issue 4, p7
- ISSN
2182-8458
- Publication type
Article
- DOI
10.18089/tms.2021.170401