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- Title
Formación en seguridad del paciente para el personal administrativo de una Mutua Colaboradora con la Seguridad Social, impacto inmediato y a los seis meses/Patient safety training for clerical staff of an occupational mutual insurance company collaborating with the Spanish Social Security System, immediate and six-month impact
- Authors
Torres, Marta; Moya, Diego; Fernández-Vivancos, Estrella; Luis, Alberto; Gálvez, Gloria; Peinado, Laia; Manzanera, Rafael
- Abstract
Introduction: Clerical staff are an essential part of the healthcare team, as they provide administrative and organizational support to healthcare institutions. The aim of this study is to determine the impact of a basic one-hour online training course on patient safety for these staff. Method: A quasi-experimental pre/post study carried out in a population of 170 administrative staff working in the centers of an Occupational Mutual Insurance Company (MC Mutual) who completed the patient safety training. A convenience sample of 22 administrative professionals, who agreed to participate, was chosen from this population, which made it possible to test their knowledge before and after the course, by examination (P1, P2) and interview, immediately after the course and at 6 months (E1, E2, E3). Results: Of the 170 professionals participating in the course, 167 (98.2%) completed the initial test and the post-test, with mean scores increasing from 5.7 (P1) to 7.3 (P2) (p<0.05). A total of 22 out of a sample of 42 (52.4%) agreed to participate in the interviews and all three interviews were completed by 21 (E1), 22 (E2) and 19 (E3) professionals, whose mean scores increased from 5.9 (E1) to 7.2 (E2) and 7.5 (E3) (p<0.05). Conclusions: The results suggest that the training course was effective. The evaluation by interview 6 months after the course indicates a likely medium to long term effect. The involvement of administrative professionals in the company's patient care is key. Evaluating the impact of an intervention is essential to inform its effectiveness and guide its planning..
- Subjects
CONVENIENCE sampling (Statistics); INSURANCE companies; PATIENT safety; PROFESSIONAL corporations; PATIENT care; ADMINISTRATIVE assistants
- Publication
Archivos de Prevención de Riesgos Laborales, 2024, Vol 27, Issue 2, p125
- ISSN
1138-9672
- Publication type
Article
- DOI
10.12961/aprl.2024.27.02.02