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- Title
Identifying common emergency department patient complaints through Yelp.
- Authors
El‐Gayar, Sherif O.; Pollock, Jordan R.; Mahdi, Giyth M.; Urumov, Andrej; Homme, James L.; Lindor, Rachel A.
- Abstract
The article discusses research that compared the information available on Emergency Department (ED) Consumer Assessment of Healthcare Providers and Systems (ED CAHPS) to information provided on Yelp reviews. It shows how the ED CAHPS survey captures negative patient experiences. It also determines what parts of the experience dissatisfied patients common on most frequently on a less restrictive platform like Yelp.
- Subjects
HOSPITAL emergency services; SOCIAL media; PHYSICIAN-patient relations; PATIENT satisfaction; UNNECESSARY surgery; PATIENTS' attitudes; QUALITATIVE research; SURVEYS; INTERNSHIP programs; NURSE-patient relationships; COMMUNICATION; PATIENT safety
- Publication
Academic Emergency Medicine, 2022, Vol 29, Issue 12, p1500
- ISSN
1069-6563
- Publication type
Article
- DOI
10.1111/acem.14590