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- Title
Analysis of the Effect of Access Dimensions and Waiting Times on Satisfaction of Hospital Inpatients Prof. Dr. J.A. Latumen Ambon Level III Hospital.
- Authors
Manuhuwa, Stefanus G.; Palutturi, Sukri; Razak, Amran; Darmawansyah; Sirajuddin, Saifuddin; Thaha, Ridwan Mochtar; Mallongi, Anwar
- Abstract
Hospitals are as one of the health facilities to provide health services to the public and have a very important role in accelerating the improvement of the degree of public health. The purpose in this study is to analyze the Influence of Access Dimensions and waiting times on the satisfaction of inpatients at Level III Hospitals Prof. Dr. J.A. Latumen Ambon. The type of research used is quantitative research with cross sectional study design. The population in this study was 37,167 patients in the Inpatient installation in January-October 2019. The data analysis technique used is univariate and bivariate analysis, performed to look for the influence of each free variable with variables bound by using chi-square test. The results showed No accessibility affects the satisfaction of patients in Prof. Dr. J.A. Latumen Ambon Hospital. There is an effect of waiting time on patient satisfaction at Prof. Dr. J.A. Latumen Ambon Level III Hospital. It is very important for Prof. Dr. J.A. Latumen Ambon Level III Hospital to evaluate and improve the patient's complaints that trigger patients to feel dissatisfied with the hospital service.
- Subjects
INDONESIA; HOSPITALS; STATISTICS; HEALTH services accessibility; CROSS-sectional method; PATIENT satisfaction; QUANTITATIVE research; PATIENTS' attitudes; HOSPITAL care; CHI-squared test; QUALITY assurance
- Publication
Medico-Legal Update, 2020, Vol 20, Issue 4, p1157
- ISSN
0971-720X
- Publication type
Article
- DOI
10.37506/mlu.v20i4.1983