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- Title
Flash Over Function? As local governments add tools like kiosks and chatbots, they need to confront critical accessibility issues.
- Authors
Davidson, Nikki
- Abstract
The article focuses on the impact of automation in government operations, highlighting efficiency gains but also revealing accessibility challenges for people with disabilities, particularly with kiosk technologies. It emphasizes the urgency for cities to prioritize inclusivity in technological advancements, especially following the Department of Justice's mandate on digital accessibility for government websites.
- Subjects
CHATBOTS; LOCAL government; INTERACTIVE kiosks; BASIC needs
- Publication
Government Technology, 2024, Vol 37, Issue 5, p40
- ISSN
1043-9668
- Publication type
Article