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- Title
Implementing Electronic Patient-Reported Outcome Measures in Outpatient Cosmetic Surgery Clinics: An Exploratory Qualitative Study.
- Authors
Kaur, Manraj; Pusic, Andrea; Gibbons, Chris; Klassen, Anne F
- Abstract
<bold>Background: </bold>Patient-reported outcome measure (PROM) data are increasingly being collected over the internet or on a smart device by means of electronic versions (e-PROMs). Limited evidence exists about factors influencing e-PROM implementation in outpatient clinics.<bold>Objectives: </bold>The authors sought to identify barriers to collection of PRO data from different locations (home or cosmetic surgery office) by means of different modes (paper vs e-PROM) from the perspective of patients, plastic surgeons, and clinic administrative staff; and to explore patient preferences for the design of e-PROM platforms.<bold>Methods: </bold>Semistructured interviews were conducted with 11 patients, 3 cosmetic surgeons, and administrative staff. Patients were shown 1 of the 3 PROMs (ie, the BODY-Q Satisfaction with Body scale, BREAST-Q Augmentation Module Satisfaction with Breast scale, or FACE-Q Satisfaction with Facial Appearance scale). The formats included paper and electronic (REDCap and TickiT) on a tablet and laptop computer. The interviews were audio-recorded and transcribed verbatim. Qualitative descriptive analysis was conducted.<bold>Results: </bold>Patients and providers preferred electronic over paper format. The flexibility of the hardware, data entry point (remote location vs point-of-care), and the privacy of the data were the most recurring themes from the patient's perspective. The objective of collecting PROM data, role in peer-benchmarking, and return on investment were key to surgeons and administrative staff.<bold>Conclusions: </bold>The e-PROMs were well accepted in the community setting by the patients and plastic surgeons alike. The design and interface features of e-PROMs were explored in this study, which may be useful for future, mixed method studies evaluating the implementation of e-PROMs.
- Subjects
ONTARIO; CLINICS; COMPARATIVE studies; INTERVIEWING; RESEARCH methodology; MEDICAL cooperation; PATIENT satisfaction; POCKET computers; RESEARCH; RESEARCH funding; PLASTIC surgery; EVALUATION research
- Publication
Aesthetic Surgery Journal, 2019, Vol 39, Issue 6, p687
- ISSN
1090-820X
- Publication type
journal article
- DOI
10.1093/asj/sjy280