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- Title
Articulación entre la Norma ISO 18091 y el Plan de Desarrollo Municipal de Fúquene: caso de estudio.
- Authors
León Antolínez, Anngie Valeria; Parra Flórez, Edward; León Medina, Carlos Alberto
- Abstract
This article is part of the projects carried out by the Study Group of the Master's in Administration - MBA and the Master's in Quality and Comprehensive Management of Universidad Santo Tomás. The objective is to define a method of articulation between the ISO 18091 standard and the municipal development plan 2020-2023 of Fúquene in Colombia. This research project is qualitative in nature through a case study with embedded units, with exploratory and documentary scope, starting with a literature review of 50 articles. Subsequently, the information is classified according to the thematic axes and an analysis of the ISO 18091 standard and the municipal development plan is conducted, identifying the main strategic gaps between the standard and Fúquene's development plan. This shows the absence of specific guidelines in the different chapters of the standard, which is very relevant for local governments to implement a quality management system that not only meets the requirements of the standard, but also meets the needs and expectations of their citizens and other relevant stakeholders.
- Subjects
COLOMBIA; URBAN planning; THEMATIC analysis; TOTAL quality management; LITERATURE reviews; LOCAL government
- Publication
Signos, 2022, Vol 14, Issue 2, p1
- ISSN
2145-1389
- Publication type
Article
- DOI
10.15332/24631140.7784