We found a match
Your institution may have rights to this item. Sign in to continue.
- Title
The role of CSR as a determinant of consumer responses in financial sector.
- Authors
Fatma, Mobin; Rahman, Zillur; Khan, Imran
- Abstract
The purpose of this study is to analyze the influence of corporate social responsibility (CSR) activities of financial institutions on their consumer responses. It aims to study the association of CSR activities through the customer-company identification. Consumer perception of CSR activities are analyzed in addition to corporate ability and how consumers make trade-off between these two types of association. The direct influence of CSR-based C-C identification on purchase intention is analyzed. A personal survey of banking customers was carried out, resulting in 320 valid responses. In order to comply with research objective and test the hypothesis, a structural equation modeling is used. The result shows the positive empirical validation of the relationship between corporate association and customer-company identification. This theoretical model is tested in the banking sector, so the generalizability is limited to context specific.
- Subjects
SOCIAL responsibility of business; FINANCIAL institutions; CONSUMER attitudes; CONSUMER surveys; BANKING industry
- Publication
Decision (0304-0941), 2015, Vol 42, Issue 4, p393
- ISSN
0304-0941
- Publication type
Article
- DOI
10.1007/s40622-015-0108-y