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- Title
Utilisation patterns of helpline and Web chat services among gamblers in Singapore.
- Authors
Nair Asharani, Pezhummoottil Vasudevan; Amron, Syidda; Khoon Ng, Raymond Swee; Varghese, Sunil; Soon Cheok, Christopher Cheng; Asharani, Pezhummoottil Vasudevan Nair; Ng, Raymond Swee Khoon; Cheok, Christopher Cheng Soon
- Abstract
We evaluated the utilisation of a helpline and Web chat system by the public for gambling-related services in Singapore over a period of 12 months. The profile of callers, call characteristics and actions taken were descriptively analysed using aggregate data. The majority of helpline calls and Web chats were from gamblers aged 40-49 years (23.3%, n = 644). Gamblers made 85.4% (n = 8,010) of the calls to the helpline and 73.3% (n = 546) of the Web chats. About four-fifths of the gamblers were Chinese (79.5%, n = 6,381) and employed full time (79.9%, n = 4,125). Table games (67.6%, n = 2,605) were the most popular gambling activity reported by callers, 55.8% of which involved local casinos. Enquiries were mostly casino related (92.4%, n = 5,739). Approximately 1,827 calls were received per month during the study period and 185 referrals were made to the clinic, 80.5% of whom sought treatment.
- Subjects
SINGAPORE; WEB services; TELENURSING; GAMBLERS; MUNICIPAL services; THERAPEUTICS
- Publication
Singapore Medical Journal, 2019, Vol 60, Issue 4, p164
- ISSN
0037-5675
- Publication type
journal article
- DOI
10.11622/smedj.2019033