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- Title
Comparative Study on Service Quality in Selected Public and Private Hospitals with Special Reference to Raipur City.
- Authors
Mir, Altaf Yousuf; Vaishya, Rashmi; Bagchi, Sadhna
- Abstract
Quality is the differentiator that differentiates a service provider from others. It provides a competitive edge over other providers. Though hospitals offer similar services with varying degrees of quality, it has become one of the differentiating factors that establishes a distinctive advantage. Private or corporate hospitals give much more emphasis to the quality of the services and cost reduction. At the health care delivery system level, the framework provides an overview of health system quality problems. It becomes essential to consider and differentiate the human and technology aspects to develop a broader view of quality care. Favorable health care outcomes, like reducing mortality, decreasing morbidity, increasing life expectancy, and good quality of care are growing more rapidly. When expectations grow, at some point there may be some disappointment, also. Hence, meeting the growing expectations becomes essential. Patients’ expectations may differ according to geographical locations, education level, culture, and economies (out-of-pocket expenditure). In this paper, a comparative study has been done between the two major public and private hospitals in Raipur city. The data used in the analysis is primary data, and it was collected from the three stakeholders: in-patients, OPD follow-up patients, and the attendants of the patients.
- Subjects
RAIPUR (India); SPECIALTY hospitals; PUBLIC hospitals; QUALITY of service; MEDICAL care; COMPARATIVE studies; PRIVATE universities &; colleges
- Publication
International Management Review, 2022, p56
- ISSN
1551-6849
- Publication type
Article