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- Title
Design in the Australian Taxation Office.
- Authors
Body, John
- Abstract
The article provides a detailed account of how design thinking is being brought to bear on the problem of the administration of taxation in the Australian context. It explains how design offered a way of converting strategy into action, with the goal of making the taxation system clearer, easier to use, less expensive, and more personalized, all serving the broader purpose of increasing trust and compliance among citizens. It details the concepts and tools of design employed by the Taxation Office, and then describes the management effort that brought design to life in the organization.
- Subjects
AUSTRALIA; DESIGN; TAX administration &; procedure; TAXATION; PUBLIC administration; LEGAL compliance
- Publication
Design Issues, 2008, Vol 24, Issue 1, p55
- ISSN
0747-9360
- Publication type
Article
- DOI
10.1162/desi.2008.24.1.55