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- Title
The Role of Customer Service in Teacher Education Programs.
- Authors
Venable, Sheryl; Bowie, Alanna
- Abstract
In the past, colleges were awarded funds based on the number of students entering each semester. The trend has now moved toward a system in which funding is based on several factors including retention. This paper will focus on retention and ways that customer service might improve retention, particularly in teacher education programs. Retention, in this context, pertains to students who enter an institution and are awarded a degree by that institution. Because of the retention issue as well at the teacher shortage, it is imperative that teacher educators incorporate customer service practices. Such practices can be used to assist students of various races and ethnicities, students with financial issues, and first generation college students.
- Subjects
CUSTOMER services; TEACHER education; EDUCATIONAL programs; ETHNICITY; EDUCATION &; demography; TEACHER retention
- Publication
National Teacher Education Journal, 2016, Vol 9, Issue 2, p61
- ISSN
2157-0590
- Publication type
Article