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- Title
Investigation of Vehicle Owner Age and Its Relationship to Adhering to Manufacturer Recommended Service Schedules.
- Authors
Roberts, Vernon Lee; Kuofie, Matthew
- Abstract
Vehicle manufacturers provide warranties to protect their customers from harm and unexpected repair costs from a new vehicle. These warranties function as contracts between the manufacturer and the vehicle owner and establish expected service intervals to keep the vehicle in good working order. A question exists of whether the age of a vehicle's owner impacts adherence to the manufacturer's recommendation. This paper objective was to discover if the owner's age and adherence to the recommendations are related. To determine if a relationship exists, the authors of this study used a 10-question survey via SurveyMonkey.com. Participants were informed that their participation was voluntary, and that the project, if accepted, could be published in a peer reviewed journal. The responses were tested using the chi-square test of independence on a contingency table analysis. The results indicate that the vehicle owner's age is not related to adherence to the manufacturer's recommended service intervals.
- Subjects
INVESTIGATIONS; INDUSTRIALISTS; CHI-squared test; CONTINGENCY tables; VEHICLES
- Publication
Journal of Finance, Accounting & Management, 2020, Vol 11, Issue 1, p12
- ISSN
2153-2818
- Publication type
Article