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- Title
The Implementation of Quality Circle The Implementation of Quality Circles in the Public-Service Organizations. A Case Study: The Syrian Communications Company.
- Authors
HASSAN, Mohammad Adrah; ADEEB, Barhoum
- Abstract
This study addressed the implementation of quality Circles in public-service organizations according to a case study of the Syrian communications company, through the definition of the concept of quality Circles and the mechanism for its work, and to identify the availability of the main requirements for the implementation of quality Circles, through four main variables, which are: Organizational culture, Training, Awareness and Understanding of the higher administration of the concept of quality Circles, in response to and support of the higher administration for the implementation of quality Circles. The researcher has presented a number of recommendations which conform to the results reached, the most important results were: the lack of a sufficient level of organizational culture and training, the lack of a sufficient level of awareness and recognition at the higher administration about the concept of quality Circles, and the lack of a sufficient level of response and support at the higher administration about the implementation of quality Circles in Syrian Communications Company. Therefore, quality Circles can not be applied in the studied company.
- Subjects
QUALITY circles; MUNICIPAL services; CORPORATE culture; CONTINUOUS improvement process; TRAINING
- Publication
Quality - Access to Success, 2017, Vol 18, Issue 156, p65
- ISSN
1582-2559
- Publication type
Case Study