Back to matchesWe found a matchYour institution may have access to this item. Find your institution then sign in to continue.TitleAccounts, Excuses, and Apologies: A Theory of Image Restoration Strategies.AuthorsElsbach, Kimberly D.AbstractThe article reviews the book "Accounts, Excuses, and Apologies: A Theory of Image Restoration Strategies," by William L. Benoit.SubjectsACCOUNTS, Excuses &; Apologies (Book); BENOIT, William L.; DAMAGE control (Public relations); NONFICTIONPublicationAdministrative Science Quarterly, 1997, Vol 42, Issue 3, p584ISSN0001-8392Publication typeBook ReviewDOI10.2307/2393739