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- Title
Consumer Perceptions of the Right to Repair.
- Authors
PERZANOWSKI, AARON
- Abstract
Device makers from Apple to John Deere have adopted designs and embraced strategies that thwart the repair of the products they sell. In response, state legislatures across the country are considering bills that would require firms to share replacement parts, tools, software updates, and documentation with independent repair shops and consumers. Beyond those legislative proposals, the battle over repair extends to courts, administrative agencies, and even presidential campaigns. As a matter of both policy and legal doctrine, that debate must be informed by consumer attitudes and expectations. Do consumers prefer the convenience and simplicity of replacing their devices when something goes wrong? Or do they expect and value the ability to repair the things they own? If repair restrictions interfere with such expectations and prevent consumers from engaging in lawful repairs, the case for intervention is more persuasive. This Article presents the results of a nationwide survey of consumers of electronic devices and explores its implications for the burgeoning right to repair movement.
- Subjects
RIGHT to repair movement; LEGAL status of consumers; CONSUMER protection; COMMERCIAL policy; REPAIR &; maintenance services; CONSUMER behavior
- Publication
Indiana Law Journal, 2021, Vol 96, Issue 2, p361
- ISSN
0019-6665
- Publication type
Article