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- Title
The Reference Interview Online.
- Authors
Ronan, Jana
- Abstract
Provides suggestions for effective online reference interviewing based on the RUSA Guidelines on Behavioral Performance of Reference and Information Services Professionals. General observations in text-based chat and instant messaging spaces; Sanctions implemented when misbehavior approaches a level of harassment or disruption where verbal admonishment from fellow online users are not effective in curbing the behavior; Behavioral guidelines for chat librarians.
- Subjects
ELECTRONIC reference services (Libraries); ELECTRONIC information resource searching; PROFESSIONAL ethics of librarians; ONLINE chat; LEGAL sanctions
- Publication
Reference & User Services Quarterly, 2003, Vol 43, Issue 1, p43
- ISSN
1094-9054
- Publication type
Article