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- Title
Patient Satisfaction: Within Arm's Reach, or Bending Over Backward?
- Authors
Onieal, Marie-Eileen
- Abstract
The article offers the author's insights regarding patient satisfaction suggesting the importance of affordability, safety, and quality as health care priorities. The author mentions that patient satisfaction was used by doctors and hospitals as proxy for success due its impact on patient retention, clinical outcomes, and medical malpractice claims. She discusses the Consumer Assessment of Healthcare Providers and Systems (CAHPS®) Hospital Survey on patient-provider relationship.
- Subjects
PATIENT satisfaction; HEALTH care proxy; PHYSICIAN malpractice; PHYSICIAN-patient relations; HOSPITAL surveys
- Publication
Clinician Reviews, 2017, Vol 27, Issue 1, p13
- ISSN
1052-0627
- Publication type
Article