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- Title
Nonpayment of water bills in Guatemala: Dissatisfaction or inability to pay?
- Authors
Vásquez, William F.
- Abstract
This paper investigates nonpayment behavior in Guatemala. Determinants of nonpayment behavior are identified through zero-inflated negative binomial regression models in order to take into account particular distributional characteristics of the amount of outstanding payments. Findings indicate that nonpayment behavior is a demonstration of consumer dissatisfaction with current water services. The amount of outstanding bill payments also responds to system unreliability. Results also suggest that nonpayment behaviors are more prominent in community-managed systems than in municipal systems. No evidence was found on a potential relationship between nonpayment behavior and household income. Policy implications are discussed.
- Subjects
GUATEMALA; COST recovery method; BINOMIAL distribution; REGRESSION analysis; CUSTOMER satisfaction; WATER utilities
- Publication
Water Resources Research, 2015, Vol 51, Issue 11, p8806
- ISSN
0043-1397
- Publication type
Article
- DOI
10.1002/2014WR016610