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- Title
AN ANALYSIS OF THE CAUSES OF PRODUCT DEFECTS USING QUALITY MANAGEMENT TOOLS.
- Authors
MIDOR, Katarzyna
- Abstract
To stay or strengthen its position on the market, a modern business needs to follow the principles of quality control in its actions. Especially important is the Zero Defects concept developed by Philip Crosby, which means flawless production. The concept consists in preventing the occurrence of defects and flaws in all production stages. To achieve that, we must, among other things, make use of quality management tools. This article presents an analysis of the reasons for the return of damaged or faulty goods in the automotive industry by means of quality management tools such as the Ishikawa diagram and Pareto analysis, which allow us to identify the causes of product defectiveness. Based on the results, preventive measures have been proposed. The actions presented in this article and the results of the analysis prove the effectiveness of the aforementioned quality management tools.
- Subjects
PARETO analysis; QUALITY assurance; INDUSTRIAL management; TOTAL quality management; MANUFACTURING defects
- Publication
Management Systems in Production Engineering, 2014, Vol 16, Issue 4, p162
- ISSN
2299-0461
- Publication type
Article
- DOI
10.12914/MSPE-04-04-2014