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- Title
Understanding Experiential Satisfaction of M-Payment Apps During COVID-19 Pandemic.
- Authors
Putra, Ratyuhono Linggarnusantra; Setiawan, Margono; Hussein, Ananda Sabil; Yuniarinto, Agung
- Abstract
Moreover, regarding the relationship between perceived value and experiential satisfaction, the t-statistic value of 19.048 indicated that perceived value has a significant effect to experiential satisfaction. Keywords: perceived value; customer value; mobile payment; demography; satisfaction; COVID-19 EN perceived value customer value mobile payment demography satisfaction COVID-19 1 5 5 04/28/22 20220425 NES 220425 Introduction Mobile payment is a method of payment through an application in mobile device. Thus, if mobile payment providers can ensure experiential satisfaction among their users while using the mobile payment, they will have a higher chance to retain users who will continuously use their mobile payment. Perceived value, customer value, mobile payment, demography, satisfaction, COVID-19.
- Subjects
COVID-19 pandemic; MENTAL health services; PLANNED behavior theory; SOCIAL networks
- Publication
Frontiers in Psychology, 2022, Vol 13, p1
- ISSN
1664-1078
- Publication type
Article
- DOI
10.3389/fpsyg.2022.893284