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- Title
Does the Satisfaction of ERP and Accounting Systems Users Differ?
- Authors
Tuszkiewicz, Maciej Andrzej; Maruszewska, Ewa Wanda
- Abstract
This article aimed to check whether satisfaction, one of the measures of information systems' effectiveness, varies among users of different Accounting Information Systems (AIS) types. The authors used End-User Computing Satisfaction (EUCS) questionnaire, and based on 248 responses found that ERP users scored higher satisfaction than accounting systems users only in the timeliness area. For both groups of respondents, ease of use had the lowest satisfaction scores. Based on the results, there were no significant differences in satisfaction between the ERP and accounting systems users. Additional differences between AIS users' satisfaction scores were presented.
- Subjects
SATISFACTION; END-user computing; INFORMATION storage &; retrieval systems; INFORMATION measurement; ACCOUNTING
- Publication
Research Papers of the Wroclaw University of Economics / Prace Naukowe Uniwersytetu Ekonomicznego we Wroclawiu, 2023, Vol 67, Issue 4, p153
- ISSN
1899-3192
- Publication type
Article
- DOI
10.15611/pn.2023.4.14